BASED provides a customer-oriented refund process designed to ensure flexibility and fairness for users who are not satisfied with their purchase. Customers are given a 60-day period starting from the date their order is delivered during which they can request a refund. This time frame is intended to give users enough opportunity to try the product and decide whether it meets their expectations in real usage conditions.

Refund eligibility is not restricted by product usage status. Whether the item has been opened, partially used, or left unused, customers are still able to submit a request if they feel the product does not suit them or does not deliver the expected results. The company acknowledges that personal care items can react differently depending on the individual, so the policy is designed to accommodate a wide range of user experiences.

To initiate a refund, customers are required to contact the support team through email. The message should include the order number along with a brief explanation of the issue or reason for dissatisfaction. This allows the support team to quickly locate the order and understand the situation in order to process the request efficiently. Once the request is received, the support team handles the next steps and guides the customer through the resolution process.

In many situations, customers are not required to send the product back in order to receive a refund. This simplifies the process and reduces inconvenience. However, there are cases where a return may be necessary. If that happens, the company will provide specific instructions on how to proceed. It is important to note that items returned without prior communication or approval from customer support will not be accepted or processed.

For international customers, there is an additional condition regarding returns. If a physical return is required, the customer is responsible for covering the shipping costs associated with sending the product back. This policy helps manage cross-border logistics while still maintaining flexibility in refund handling.

The company also provides clear instructions for handling issues related to damaged, defective, or incorrect products. Customers are encouraged to inspect their order immediately upon arrival. If any problem is identified, such as damage during shipping, manufacturing defects, or receiving the wrong item, they should contact support as soon as possible. Including photographic evidence along with the order details helps ensure that the issue can be verified and resolved quickly and efficiently.

Instead of offering direct product exchanges, BASED follows a different approach. Customers who want a different item are advised to request a refund for their original purchase and then place a new order for the preferred product. This system is designed to simplify processing and reduce delays. If customers are unsure about which product would better suit their needs, they can reach out to the support team for guidance and recommendations before placing a new order.

Once a refund request has been reviewed and approved, the reimbursement is issued back to the original payment method used at the time of purchase. The standard processing time for refunds typically ranges from three to seven business days. However, the exact timing may vary depending on the customer’s bank or credit card provider, as financial institutions may require additional time to finalize the transaction and reflect the funds in the account.